careers

JEWELRY ADVISOR

Join Our Talented Team! We seek a creative, positive, Showroom Jewelry Advisor who wants to dive into jewelry and grow with a talented and successful team.

About the Position: The ideal candidate is dedicated to providing an exceptional, warm, and welcoming experience for every client while maintaining a premium showroom environment. They are one of the first faces a client sees when they come in and one of the last when the client picks up a completed project. They guide clients down the production pipeline, setting them up with the appropriate route to accomplish their jewelry goals. They are responsible for performing daily showroom tasks such as helping open the store at the beginning of the day, helping close down at the end of the day, shipping orders, keeping displays looking fresh, and ensuring merchandise inventory is in order.

Knowledge of and experience with gemstones, diamonds, precious metals and stone setting types is a must.

Customer Experience & Sales: 

• Create a welcoming environment for clients by greeting and welcoming guests into our showroom with enthusiasm, warmth, and professionalism. Create a memorable and personalized experience through tactful interaction and emphasizing education.

• Promptly respond to inquiries with accurate information and assist with emails, phone calls, and/or in-person appointments.

• Serve as a point of contact/liaison between clients and production, keeping our CRM updated with details of where and who projects are with in production 

• Check-in processes: adequately document all pieces that we take in with the client’s updated information and photograph everything as it comes in.

• Checkout processes: assist clients with pick-ups, payments, exchanges, re-sizing, and shipping. 

• Feeling comfortable asking for help: we are a collaborative environment. It is crucial to be always open to learning and feedback in this role.

• Perform quality control for all outgoing repairs with 360 photo documentation.

Retail Operations: 

• Showing and selling jewelry on display.

• Maintain the appearance, cleanliness, and organization of the showroom. This includes performing opening/closing procedures and helping keep it clean.

• Being aware of what sells and restocking the shelves as needed. You will work with our metalsmiths to create beautiful, universally loved pieces.

• Ensure the security of our product and follow operational policy and procedure. 

• Assist with tracking inventory of all live pieces, gemstones, and diamonds.

• Tag all custom and repair photos in our photo database.

• Keep our archives room tidy and organized.

(This list may not include all job responsibilities and will be adjusted based on skills provided)

What We're Looking For (Requirements):

• 1+ year of customer facing retail experience.

• Comfortable engaging with and relating to people of all types and being generally respectful to everyone in the space is a must

• Passion for and knowledge about jewelry, diamonds (e.g., modern, antique, lab), and gemstones. Being familiar with vintage jewelry and its history is a plus

• Excellent professional verbal and written communication, while consistently maintaining high attention to detail and emotional intelligence with all clients

• Proficiency with personal computers, Adobe products, Microsoft Office, Google and reasonable camera skills

• Practical experience with a CRM/POS system or customer-focused channel software system preferred

• Must be open to constructive feedback from the team and clients when selecting the best jewelry purchase and service options as a collaborative team player

• Must be able to commute to our studio in Fort Collins, Colorado. This is not a Remote or Hybrid position.

Compensation & Benefits:

• Starting Pay: $20.50 - $25.50/hour, depending on experience - not including sales performance bonus. You will receive a steady guaranteed income each pay period, and on top of that, you’ll have the opportunity to earn extra based on the sales you make. The more you help clients find the perfect piece and complete sales, the more additional income you can achieve. Typical bonus compensation is an additional $6.25-$25/hr per project.

• Schedule: Full-time Tuesday through Saturday 10:30 to 6ish (Saturdays are required)

• Benefits: Paid vacation, Paid sick leave, Medical, State-run IRA

• Perks: Access to the Workshop facilities, employee pricing on jewelry, performance pay has no limit over base starting range.

• Apply Now! We can’t wait to meet you! While we are not always hiring, when a position opens up, we refer to submitted resumes before posting jobs. Submit your resume today and be part of a team that brings dreams to life through the art of jewelry design.